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# Four years with TicketingHub. Then a second business.

Published November 2026

Viking Splash Tours has used TicketingHub for its Dublin amphibious tours since 2022. When the owners launched Darby O'Gill Tours, they chose it again.

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- 4 Years on TicketingHub

- 2 Businesses managed from one login

- 1 System for walk-up sales and online bookings

Viking Splash Tours has used TicketingHub to take bookings for its amphibious sightseeing tours of Dublin since early 2022. Over four years, the team's feedback has helped shape improvements to invoices, deposit handling and booking changes. When the owners launched Darby O'Gill Tours in 2026, they chose TicketingHub again.

> “We will be using TicketingHub as our booking system for a new tour company.”\
> — Viking Splash Tours bookings team

## Getting started with practical support

Viking Splash's account was set up in January 2022, and its first online order followed in February. The team's early questions covered everyday tasks: adding a one-off tour date, issuing complimentary tickets and sharing a discount code across tours. TicketingHub support answered in chat, often with a short video showing the steps.

> “The video for the invoice helped me earlier too, so thanks again.”

## Clearer invoices for customers paying a deposit

For group and private bookings, Viking Splash takes deposits before collecting the remaining balance. The original invoices didn't deduct those deposits from the total due, leaving the team to send separate invoices to show customers what they still owed.

TicketingHub rebuilt its invoices to show the booking total, payments made, discounts and remaining balance. Viking Splash welcomed the change:

> “We're delighted the invoices have been updated - great news :)”

## More flexibility after a payment

A deposit doesn't always mean a booking is final. Customers may still want to add a tour or an extra, but the team previously faced restrictions on changing bookings once a payment had been taken.

Viking Splash raised the issue. In April 2026, TicketingHub removed the restriction, allowing staff to add discounts and extras to paid bookings. A simpler way to redeem gift vouchers had followed in March.

## Ready for the summer season

Ahead of summer 2026, the team worked with support to set up July and August pricing. By the end of the conversation, they were ready to manage it themselves:

> “That's super Carl, thanks a mill. That's it for now - I should be able to navigate from here.”

Staff can also take payments in person through the TicketingHub app, keeping walk-up sales and online bookings in the same system.

## Choosing TicketingHub again

In July 2026, the owners launched Darby O'Gill Tours on TicketingHub with its own branding and bank details. TicketingHub helped bring the new company's web developer into the account to add bookings to its website. The team can switch between both businesses from one login.

After four years of using the platform and helping improve it, Viking Splash's owners chose it for their next venture too.

## More stories.

- 9/10 Guests arrive with their ticket ready

  ### [Up and Under Adventures nearly doubled revenue in a year](https://www.ticketinghub.com/case-studies/up-and-under-adventures)

- 300% Revenue with online booking

  ### [Jungle Cat World moved from walk-ups to online bookings](https://www.ticketinghub.com/case-studies/jungle-cat-world-wildlife-park-sees-more-than-300-growth-in-revenue-with-ticketinghub)

- 1 System for bookings, payments and sales

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