# Run the day from one TicketingHub dashboard. Change bookings, set availability, message guests and assign guides. Keep the day moving when plans change. - [Bookings](https://www.ticketinghub.com/product/manage#bookings) - [Availability](https://www.ticketinghub.com/product/manage#availability) - [Guests](https://www.ticketinghub.com/product/manage#guests) - [Team](https://www.ticketinghub.com/product/manage#team) - [Reports](https://www.ticketinghub.com/product/manage#reports) ## Handle booking changes without starting over. Change the time, the guests or the whole booking, or let guests do it themselves. - **Amend bookings.** Change dates, times or guest numbers from the order, or move the guest to a different product. - **Handle cancellations and refunds.** Manage the booking and its payments, then resend the confirmation when the details change. - **Let guests make their own changes.** Enable Magic Link so customers can reschedule, cancel or convert a booking to a voucher, using the options you allow and up to a cut-off you set. Learn how to [amend, cancel or refund a booking](https://help.ticketinghub.com/en/how-to-amend-cancel-refund-or-switch-a-booking/) and [set up Magic Link](https://help.ticketinghub.com/en/how-to-enable-and-set-up-the-magic-link-feature/). *Illustration: the emails guests get automatically: a confirmation when they book online, updated tickets when they change their booking with Magic Link, and a reminder with their tickets before the visit.* ## Set availability around the way you operate. Build your regular schedule, then make exceptions for busy days, holidays and changes on the day. - **Create recurring schedules.** Set departure times and capacities for each of your seasons. - **Make exceptions.** Close a day, change times or add capacity on a particular date without rebuilding your regular timetable. - **Manage shared resources.** Set capacities for boats, rooms, equipment or guides used across products, so one resource can’t be booked twice. - **See and block resources.** Review allocations on a timeline, and block a resource while it’s unavailable, for example during maintenance. Learn how to [create availability using seasons](https://help.ticketinghub.com/en/how-to-create-availability-using-seasons/) and [manage shared resources](https://help.ticketinghub.com/en/manage-assets-rooms-guides-equipment/). *Illustration: one exception adds a departure on Saturday, another closes Thursday, and the other days stay as they are.* ## Keep guests informed when plans change. Message everyone on a departure by email or SMS, straight from its guest list. - **Open a departure’s guest list.** See who is booked onto a particular date and time. - **Send an email or SMS broadcast.** Contact the guests on a departure, or select bookings using filters. - **Share what guests need to know.** Send meeting instructions, schedule changes, what to bring or a link to leave a review. Learn how to [notify customers by SMS or email](https://help.ticketinghub.com/en/how-to-notify-customers-via-sms-or-email/). *Illustration: the meeting point changes and one message goes to everyone booked on the departure.* - - ### [When the weather moves the schedule at Airworks](https://www.ticketinghub.com/case-studies/skys-the-limit-with-airworks-worldwide-flying-high-in-ticket-sales-with-the-ticketinghub) Airworks Worldwide runs hot air balloon flights and parasail sessions that depend on the conditions on the day. When plans change, the team adjusts availability in TicketingHub and works from one accurate list of the guests affected, instead of piecing it together from scattered messages. - 1 System for bookings, payments & on-site sales - 20+ Years operating balloon experiences - UK Base with multi-country operations ## Assign guides. Automate the follow-up. Pick the guide for a departure, and the assignment, reminder and guest list go out on their own. - **Assign a guide to a tour time.** Manage assignments from your availability calendar. - **Send assignment notifications.** Keep guides informed automatically when their assignment changes. - **Schedule reminders and guest lists.** Send guides a reminder the day before, and the guest list at a time you choose before departure. - **Set staff access by role.** Give team members access suited to their responsibilities, from finance and support to ticket scanning. Learn how to [assign guides and automate notifications](https://help.ticketinghub.com/en/how-to-assign-tour-guides-and-automate-notifications/) and [add users and set access](https://help.ticketinghub.com/en/how-to-add-users-restrict-access-and-configure-supplier-notifications/). *Illustration: a guide is assigned to a departure, then the assignment, a reminder the day before and the guest list go to the guide on their own.* ## Give your team the numbers behind the day. See the day’s bookings, payments and refunds, and download them as CSV. - **Download CSV reports.** Work with your data in Excel, Google Sheets or your accounting software. - **Choose summary or detailed exports.** Review totals, or investigate individual transactions line by line. - **Report each kind of sale.** Get separate reports for bookings, vouchers, merchandise and OTA transactions. - **Review point-of-sale shifts.** Track opening floats and use end-of-shift reports to help reconcile cash and card activity. See the [guide to transaction reports](https://help.ticketinghub.com/en/transaction-reports/). *Illustration: from the day's sales summary to its transactions, downloaded as a CSV file.* ## Hear it from the people using it. Operators rate us 4.9 out of 5 on [Capterra](https://www.capterra.com/p/128655/TicketingHub/). - 5 out of 5 stars > “It took me a long time to research to find the right box office for my particular event but TH ticked just about all the boxes.” Kevin Director · Trustpilot - 5 out of 5 stars > “First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb!” Alex P. Product Manager · Capterra - 5 out of 5 stars > “This is a very useful and practical platform that allows us to efficiently manage our schedule and operations.” Dylan S. Founder · Capterra - 5 out of 5 stars > “It is a huge relief to be with TicketingHub. We are really thrilled after having been with a system that was difficult to use for too long.” Jodie B. Business Manager · Capterra - 5 out of 5 stars > “We abolished paper records, paper vouchers and fuel miles from having to deliver hard copy vouchers.” Rob C. Design & Marketing · Capterra - 5 out of 5 stars > “I've used Ticketinghub since 2014 for events ranging from walking tours to large international conferences.” Sam R. Director · Capterra [See all customer reviews](https://www.ticketinghub.com/customers) ## Frequently asked questions. ### Can guests change their own bookings? Yes. With Magic Link enabled, guests can use the booking-management options you allow, including rescheduling, cancellation and conversion to a voucher. You choose how close to the start time changes are allowed. ### Can I close one day without changing my regular schedule? Yes. Add an exception for that date. It replaces your regular schedule for that day only, so you can close it, change times or adjust capacity. Existing bookings aren’t cancelled automatically, so you can message the affected guests from the departure’s guest list. ### Can I share equipment or rooms across products? Yes. Assets let you assign shared resources to products and manage their capacity and availability, so the same boat, room or guide isn’t booked twice at the same time. ### Do guides need dashboard access? No. Guide assignments, reminders and guest lists can be delivered by email. Staff who need dashboard or entry-management access can be added separately. ### Can I export reports? Yes. Transaction reports download as CSV files, including summary and detailed exports.