Distillery tour booking software manages visitor reservations: tours, tastings, gin-making sessions and other bookable experiences. It is a different category from software for spirit production, recipes, stock accounting or excise reporting.
The useful buying test is a real visit: a guest chooses an experience, selects an available session, pays, receives arrival details and checks in. These ten checks help you compare that journey across systems.
1. Distinct tours, tastings and experiences
A guided tour, a tasting and a making session can have different durations, prices and ticket options. A useful demo starts with your own programme and shows how visitors distinguish the experiences before booking.
TicketingHub supports multiple products and scheduled availability. Packages or combinations need a walkthrough using the inclusions you actually sell.
2. A booking flow on your existing website
TicketingHub’s widget can be embedded in your website, letting guests choose an available product, date and time before paying. A mobile test can follow a visitor from the experience description to the confirmation.
3. Departure times and ticket capacity
Ticket availability determines how many places can be sold for a session. A useful test includes a party taking the final places and a staff member checking what remains available.
A shared tasting room, guide or production-tour route can introduce extra constraints. Automatic allocation of those resources needs confirming against your setup.
4. Private groups and event enquiries
A private tasting can have different requirements from a public tour sold by the seat. A practical demo includes group size, ticket options, information from the organiser and a date change. Deposits, invoice terms and provisional reservations need individual review.
5. Payment methods and the full platform cost
TicketingHub’s published standard fee is 3% per successful booking, including online, in-person and OTA bookings. There are no monthly or setup fees. Your payment provider charges separately, and marketplace commissions are separate from TicketingHub’s fee.
For example, £10,000 of bookings across all channels produces a £300 TicketingHub platform fee at the standard rate, before processing and marketplace commissions. A fair comparison uses the same booking volume and sales mix for each supplier.
View TicketingHub’s current pricing.
6. Website and visitor-desk sales together
TicketingHub offers point-of-sale tools alongside its website widget. A realistic walkthrough includes a walk-up booking and an advance reservation for the same session. It also covers your payment methods, hardware and the information desk staff need.
7. Confirmations and practical visit details
Booking confirmations and reminders can carry the meeting point, arrival time and practical information for your venue. Experience descriptions give guests a place to find duration, inclusions, access details and participation requirements before they buy.
8. Changes, cancellations and vouchers
Magic Link supports guest-managed booking changes where enabled. A useful demo shows a guest moving to another session and the effect on capacity. Refund steps, voucher redemption and any cancellation restrictions need testing against your policies.
9. Reseller bookings and marketplace connections
TicketingHub offers supported connections to marketplaces including Viator and GetYourGuide. A demo can trace a reseller reservation into the same booking operation as direct and desk sales. Supported products, ticket rules and connection terms need checking for each channel.
Explore the supported integrations.
10. Reporting and the staff workflow
Useful reports start with practical questions: which experiences sell, how many guests are booked for tomorrow and which channels bring those bookings? TicketingHub brings booking and sales information into a central dashboard.
A walkthrough with the people who manage the visitor desk can follow a sale, a guest change and the resulting report. That provides a concrete test of daily usability.
A relevant distillery example
Hensol Castle Distillery uses TicketingHub for visitor experiences. Its public programme includes gin tours, tastings and making experiences, illustrating the different products and schedules a visitor-booking system can need to support.
Explore Hensol Castle’s public gin tour and tasting experience. (opens in a new tab)
