Ticketing And Reservation System For Observation Decks

TicketingHub offers a cloud-based ticketing and reservation system, specifically designed for Observation Deck Tour Operators. This integrated platform streamlines the ticketing process, from online reservations to offline sales, ensuring efficient management and enhanced guest flow control.

Only 3% fees
Done For You setup
Absorbs transaction fees
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Maximize Tour Bookings for Observation Decks

We offer advanced features in our ticketing and reservation system that enhance the entire customer experience and support backend management specifically for observation deck operators in the leisure and travel industry.

booking widget, checkout features
Make it easier to book observation decks online.  

Simplify Online Bookings and Payments for Observation Decks

  • Enhance online bookings for observation decks with a widget designed specifically for your unique brand.
  • Easily integrate our ticketing and reservation system into your CMS - ideal for your homepage or dedicated booking pages for observation decks, ensuring seamless integration with any website builder.
  • Increase conversion rates for observation deck tours with an efficient 5-step booking process.
  • Offer multiple currencies and payment tools, catering to a global audience visiting observation decks.
reseller login portal
Provide observation deck resellers with a login portal.

Grow Sales for Observation Decks through Distribution Channels

  • Reach out to more potential guests interested in observation decks with affiliate links.
  • Arm resellers with a white-labeled widget and login portal for observation decks, facilitating effortless channel management.
  • Expand your visibility by featuring available tour slots on prominent OTAs and sales channels such as Get Your Guide, TripAdvisor, Klook, and Airbnb Experiences, specifically for observation deck tours.
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Simplify Booking Management

For observation deck operators seeking efficiency, our specialized online booking system offers tailored solutions. Specifically designed for travel agents and operators in the observation deck industry, our software significantly reduces customer inquiries and backend inefficiencies by up to 80%.

customer information
Keep customer information centralized in our observation deck ticketing system.

Save Time on Phone Calls for Observation Deck Bookings

  • Observation deck visitors can independently reschedule, cancel, or modify their bookings using our intuitive magic link.  
  • Automate customer feedback for your observation deck using our messaging tool, ensuring guests are well-prepared and eager for their visit.
  • Ensure genuine reservations for your observation deck by validating traveler emails during the reservation process.
incomplete checkout reminders
Follow up with guests who leave their observation deck bookings halfway.

More Tools to Sell Smarter on Observation Decks

  • Retain potential customers for your observation deck using our abandoned cart reminders; we send follow-up emails to enthusiasts who halt their booking process.
  • Utilize a waiting list for fully booked observation deck tours, ensuring no missed opportunities.
  • Bolster your digital footprint in the observation deck sector by auto-generating customer feedback requests post-visit.
dashboard features
Manage your observation deck team in real-time, anywhere, on a centralized cloud-based platform.

Manage Bookings on the Go for Observation Decks

  • Seamlessly adjust observation deck availability across different booking platforms.
  • Stay on top of your observation deck bookings with up-to-the-minute data hosted on our cloud platform (as long as you have an internet connection).
  • Monitor real-time availability for your observation deck across all platforms, ensuring you're always informed.
crm integration
Seamlessly integrate CRM into your observation deck.

Personalize Experiences on Your Observation Deck

  • Give recurring guests to your observation deck a more personal experience.
  • Empower guests with a simplified booking management process for your observation deck, cutting down on wait times and phone calls.
  • Encourage post-visit travel experiences by asking observation deck visitors to share their reviews.
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ticketinghub for

Observation Decks

Ticketinghub Features

  • Availability Calendar
  • Multi-Currency
  • Data Export
  • Detailed Reporting
  • Team Management
  • Performance Notifications
  • Message Broadcast
  • Central Inbox
  • Customer Relations
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Success story

City Tours Belfast: Soaring to New Heights with TicketingHub

City Tours Belfast faced a challenging market, especially during the pandemic. Their previous online booking system limited growth, prompting a switch to TicketingHub's innovative platform. This move resulted in a staggering 400% increase in sales and a 70% rise in guest numbers. TicketingHub's features like real-time pricing, inventory management, financial tracking, and a user-friendly mobile app transformed their operations. The platform's ability to handle multi-location sales and provide a streamlined 5-step checkout process significantly boosted its market reach and customer satisfaction
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Designed specifically for observation deck companies, our online booking services platform simplifies the entire customer journey - leading to more customer retention and fewer admin inefficiencies for observation decks.

Optimize Ticket Booking Management for Observation Decks

Our ticketing and reservation system for outdoor observation decks elevates ticket booking to an unprecedented level of efficiency, managing both online and walk-in reservations easily. Our cloud-based solution lets you effortlessly handle any observation deck visit, from quick city views to extended sky-high experiences. Enhance customer experiences with early-bird promotions and streamline bookings for observation decks too.

We can service everything from a small comedy show, world food tours, to the London Eye.

Streamlined Inventory Management for Observation Decks

Our ticketing and reservation system simplifies management for observation decks by enabling easy creation of deck tours, personalization of ticket types, managing reservations, using tickets, and launching promotions effortlessly. This is a solution that increases sales and fosters customer loyalty for observation decks.

Harness the Power of Data and Analytics for Observation Decks

Our software provides vital analytics to refine your observation deck operations. Track sales, customer trends, and gain integrated insights with tools like Google Search Console, Google Analytics, and Facebook Pixel. Use this data to pinpoint peak times for observation decks and optimize for increased bookings and revenue.

Sync Online and In-Person Sales for Observation Decks

Our POS system aligns in-person and online sales for observation decks, providing a real-time view of your entire attraction and operation on one platform. It supports various payment methods, ensures a quick checkout for walk-ins on observation decks, and integrates seamlessly with your digital bookings for streamlined financial and inventory management.

Find more expert advice on the TicketingHub blog:

how to create a booking website
how to write a booking confirmation email
using spreadsheets for resource planning

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Frequently Asked Questions

What Does a Ticketing and Reservation System Do for Iconic Observation Decks?

A specialized ticketing and reservation system for observation decks, such as those at iconic locations like the Empire State Building, revolutionizes the visitor experience. It streamlines the admission and ticketing process and manages guest flow efficiently, offering features like timed entry and priority elevator access. This leads to reduced wait times, a more organized visit, and an overall enhanced experience for guests.

In Rockefeller Center, what role does automation play in managing observation decks?

Automated systems, including advanced LED devices and seamless automated integration, are crucial in the modern management of observation decks like Rockefeller Center. They aid in efficient crowd management, enhance safety protocols, and provide real-time updates for guests and staff. This technology ensures smooth operation, even during peak visitor hours, enhancing safety and enjoyment of the experience.

What's the importance of browser-based administration?

Browser-based administration is critical for observation deck operation. It offers flexibility and convenience to management personnel, allowing them to oversee ticket sales, guest flow, and event management remotely. This capability is essential for real-time decision-making and ensures operational continuity, regardless of physical location.

What can observation decks do to prepare for poor weather?

Observation decks can effectively manage poor weather conditions by incorporating flexible ticketing options into their reservation system. This includes offering rescheduling for different dates and communicating future weather-related updates proactively. Forward planning ensures guest satisfaction and maintains operational efficiency during bad weather.

In an online booking system for observation decks, what features should it include?

An effective online booking system for observation decks should offer a user-friendly interface with features like real-time ticket availability, diverse time and date slot selections, and straightforward online access to ticket purchases. It should cater to various customer needs, including options for standard, night, and special event admissions, enhancing the overall booking experience.

What can observation decks in cities like New York do to improve their ticketing system?  

Observation decks in vibrant cities like New York can enhance their ticketing process by embracing a multifaceted approach. This includes offering a mix of online and street-level ticketing options, efficiently managing sales capacity, and catering to the diverse needs of both local and international visitors. Emphasizing convenience and accessibility in the ticketing process can significantly boost visitor numbers and satisfaction.

What Are the Best Practices for Cashier Management on Observation Decks?

Effective cashier management on observation decks involves integrating advanced cashier systems that seamlessly connect with the overall ticketing infrastructure. Providing a variety of payment options and ensuring quick, accurate transactions are key to minimizing queues and enhancing the guest experience. Training staff in customer service and efficient cash flow and transaction handling is also crucial for maintaining high service standards.

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Sell more tickets through your website, POS, or resellers. Automate your tasks. And grow your business.


See How We've Helped Businesses Grow

TicketingHub transformed more than 50+ businesses. Operators trust and love TicketingHub.

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from 30+ reviews on Capterra

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Ease of Use
Customer Service
Value for Money

Simplify and streamline ticketing from front and back

We abolished paper records, paper vouchers and fuel miles from having to deliver hard copy vouchers. We also passed on the savings from postage and printing costs. rep and his team worked tirelessly to get the system implemented on our website.

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Rob C.

Wine and Spirits

Great, flexible with great support from the team!

I run a free walking tours, and they help me getting booking online, through our website. The system is very flexible, and the team helped me with some customization so it fits exactly my need. Great help of the team. I'm super happy with them.

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Daniel B.


Customer focus!

First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb! The software itself it great, very intuitive with a simple yet effective interface that allows us to sell our products, do some upselling, connect via API with our preferred suppliers and use several payment processors as well.

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Alex P.

Leisure, Travel & Tourism

Operators trust and Love TicketingHub

Feedbacks from Capterra website

Great, flexible with great support from the team!

The system is very flexible, and the team helped me with some customization so it fits exactly my need. Great help of the team. I'm super happy with them.
Daniel B
October 1, 2019

Best ticketing system that exists on planet earth.

Everything about it rocks. From the developers who are always there to help you with any query, to the easy accessibility of the system and set up.
Andreas D
June 24, 2022

Customer focus!

First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb!
Alex P
June 18, 2019


Our pricing model is as transparent as it gets. No hidden fees, no strings attached. Pay only for the successful sales we process for you.