City Tours Belfast Enjoys 400% Sales Growth Thanks to TicketingHub!

Struggling with low conversion rates due to a clunky booking system? Belfast city tour operator Chris faced similar challenges – complex integrations and a frustrating user experience. But after switching to TicketingHub, Chris streamlined his booking process, eliminated integration headaches, and skyrocketed his profits by a staggering 400%. Discover how TicketingHub can transform your booking system and unlock similar growth for your business.

About the client

City Tours Belfast

Explore Belfast City with City Tours Belfast, lauded for their ‘informative and impeccable guides’ and customizable tours. Started in 2017, the City Tours Belfast is the perfect way to experience Belfast’s magic from the Giant's Causeway to Game of Thrones sites.

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300% more profit

“We currently boast over 70% inbound visitors compared to pre-COVID levels.” Profits soar by more than triple since integrating TicketingHub, experiencing an astounding 300% increase.

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70% more guests

Before the pandemic, City Tours Belfast only held 30% of the market share. That number simply wasn't enough for them to reach their full potential. TicketingHub's super user-friendly booking software solutions platform for tour operators helped them break through that barrier. In no time, City Tours Belfast saw its guest count explode by a remarkable 70%!

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400% increase in sales

With a larger market share and a growing pool of happy customers leaving positive reviews, City Tours Belfast found themselves in a prime position for success. TicketingHub's platform not only streamlined their booking process but also helped them leverage their growing reputation. This perfect storm led to a phenomenal 400% increase in sales!

City Belfast Tours | Case Study

The Challenge

Chris, Business Web Developer of City Tours Belfast, pinpoints the challenges they had with their previous booking system, Checkfront.

"We were seeing concerningly low conversion rates," Chris explains. "Our customers were abandoning bookings, and we suspected the clunky interface was to blame."

He elaborates on the specific issues:

  • Unnecessary Complexity: Simple tasks like booking tours became cumbersome and time-consuming, frustrating customers and staff.
  • Integration Headaches: Connecting Checkfront with other platforms, like those used by partner hotels, was a constant struggle.

"We needed a better booking experience, not just for our customers online, but for my team managing bookings internally," Chris emphasizes.

That's when Belfast bus tour discovered TicketingHub…

City Belfast Tours | Case Study

The Solution

City Tours Belfast's search for a streamlined booking solution led them to TicketingHub. As Chris, explains, "TicketingHub delivers the booking experience we craved for our online customers."

  • Effortless Onboarding: Transitioning to TicketingHub proved remarkably smooth. Chris highlights, "It was very easy to get started with TicketingHub," a stark contrast to the struggles they faced with Checkfront.
  • Boosting Conversions and Sales: TicketingHub's user-friendly design has improved City Tours Belfast's bottom line. Chris elaborates, "It improved our website's conversion rates, and my staff has noticed more sales." By streamlining the booking process, TicketingHub has eliminated customer friction, leading to a significant increase in completed bookings.
  • Unmatched Ease of Use: When asked what sets TicketingHub apart, Chris's answer is clear: "It is easier to use." This simplicity translates to both staff and customers, ensuring a smooth booking experience for everyone involved.
  • Focus on Booking Experience: Chris reiterates the importance of a seamless booking journey: "Booking experience" is his favorite feature of TicketingHub. This focus aligns perfectly with City Tours Belfast's goal of providing a hassle-free experience for their customers, ultimately leading to increased satisfaction and loyalty.
Chris concludes by summarizing the key reasons why he recommends TicketingHub: "First-class customer service, ease of use, and reliable software – which is massively important. You will need to take my word for it.

TicketingHub's comprehensive package – user-friendly interface, exceptional support, and dependable performance – has addressed City Tours Belfast's core challenges, resulting in a thriving business.

The Impact?

"We have grown massively this year," he beams. "An aggressive SEO strategy combined with a top booking system like TicketingHub has all come together to push us to new heights of growth. We are now in new waters. We currently boast over 70% inbound visitors compared to pre-COVID levels."

Ready to Transform Your Booking System and Boost Your Business?

City Tours Belfast's remarkable success story is a testament to TicketingHub's power. Imagine streamlining your booking process, eliminating integration headaches, and attracting a larger market share – just like Chris and his team.

Schedule your free TicketingHub demo today and discover how our user-friendly platform can help you:

  • Increase conversions and sales: A seamless booking experience keeps customers engaged and completing their bookings.
  • Boost guest count: Attract new customers with a user-friendly platform and leverage your growing reputation for even more bookings.
  • Save time and resources: Our intuitive system simplifies bookings for both your staff and your customers, freeing up valuable time.
  • Gain a competitive edge: TicketingHub's advanced features and integrations will help you stand out.

Don't wait – take the first step towards a thriving business. Schedule your free demo today and see how TicketingHub can unlock your full potential!

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Operators trust and Love TicketingHub

Feedbacks from Capterra website

Customer focus!

First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb!
Alex P
June 18, 2019

Outstanding value and customer support

The value for money on this platform is outstanding, especially when you consider the flexibility of the platform and the neat integration within a website.
Dylan S
January 20, 2022

Great, flexible with great support from the team!

The system is very flexible, and the team helped me with some customization so it fits exactly my need. Great help of the team. I'm super happy with them.
Daniel B
October 1, 2019


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