400% Growth in Ticket Sales After Moving From Checkfront to TicketingHub

City Belfast Tours growing up to 400% in sales and in customers even amidst the pandemic market crisis. See how integrating with TicketingHub online reservation management system grew their city hop-on-hop-off tours 4x more than pre-pandemic.

About the client

City Tours Belfast

The City Belfast Hop on Hop off Tours takes you to Northern Island capital’s best sightseeing spots showcasing Belfast’s rich history and present day culture. From castles to coastlines and to Game of Thrones, the City Belfast Tours always has someplace for everyone.

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300% more profit

Never exceeded xx,000 per month with Checkfront rental management software solutions, but since integrating with TicketingHub, City Tours Belfast grew more than double in profit.

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70% more guests

Before pandemic, City Tours Belfast only had 30% of the market. TicketingHub's simple yet fast-growing rental software solutions platform for tour operators helped them grew up to 70% more in guests in no time!

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400% increase in sales

With more market and growing positive tour reviews, City Tours Belfast enjoys the new waters of great market and a great booking platform.

City Belfast Tours | Case Study

The Challenge

Working in a tight market, City Belfast Tours need to find ways how to reach more tourists and stand out among the competitors. When the pandemic came, destination management companies and city tour and activity operators were limited- tourists grew fewer and the market shrank even tighter.

City Belfast Tours was already working with an online booking system or a rental booking software, but felt limited with its growth. 

Thus, City Belfast Tours saw the need to find a reliable and powerful booking software that will help the entire business sell more city tours, which means to reach more market in a tight market and achieve business growth. 

In addition, they need to have a booking system and a business intelligence software that will do more than the average booking software for leisure and recreation providers. They needed a cloud-based platform ticketing system from the software industry with the key business tools, business functions, and mobile apps that will grow them even amidst the crisis of a pandemic.

City Belfast Tours | Case Study

The Solution

City Belfast Tours integrates with TicketingHub's online booking engine and modern cloud based solution, as one of the best Checkfront alternatives.

TicketingHub's consumer-centric solution helped City Belfast's tour operations sell more tours in multi-location, through in-person, online, third party sales agents, and other multiple sales channels. This helped them reach more market as possible. Not to mention TicketingHub’s feature rich mobile app, The Outpost. This mobile app (for Android and iOS) helped  City Belfast Tours sell tickets, simplify customer relationship management in managing tours and guest lists, has point of sale and integrated credit card solution to ease process payments online, and issue and print tickets on-the-go! 

Our ticketing and booking solutions innovative web based services also enables self-serve guest booking with the magic link feature. This functionality lets customers modify and transfer tour bookings- so tour operators can save time on customer queue and save cancellations by converting cancellation requests to gift vouchers.

TicketingHub's next generation booking technology handles tours' real time inventory management, financial management, (ticket sales) asset management, client management, extensive reporting system, and more in any business management scope- with mobile solutions in growing online sales.

With TicketingHub, the City Belfast Tours were able to streamline their booking process into a 5-step checkout flow, grow their online bookings and tours online reservations by automation tools, and gain more customers write a review automatically embedded to its own existing website.


Chris, CEO of City Belfast Tours said:

“We have grown massively this year, aggressive SEO combined with a top booking system has all come together to push to growth … We have never exceeded X /month with Checkfront! We are now in new waters. We currently over have 70% inbound visitors in comparison to pre-COVID.”

Growing up to 70% inbound guests in a tighter tourism industry market with over 3.5 X /month of revenue, City Belfast Tours have truly ‘massively grown’ by nearly 400%.

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Operators trust and Love TicketingHub

Feedbacks from Capterra website

Great, flexible with great support from the team!

The system is very flexible, and the team helped me with some customization so it fits exactly my need. Great help of the team. I'm super happy with them.
Daniel B
October 1, 2019

Customer focus!

First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb!
Alex P
June 18, 2019

Outstanding value and customer support

The value for money on this platform is outstanding, especially when you consider the flexibility of the platform and the neat integration within a website.
Dylan S
January 20, 2022


Online, in-person, and through trusted resellers all in one place through our online tour booking software.

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*  £2M+ in annual revenue contact us
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