TicketingHub has been the go-to ticketing company for tour operators and attraction owners for years now. However, what astonished us was that they have managed to keep an impeccable 5-star rating on Capterra – a site that reviews and ranks software products.
We had to investigate how TicketingHub pulled this off, so we dug a bit deeper. What we found was quite impressive. Not only do they offer an intuitive and easy-to-use ticketing platform, but their customer service is outstanding too. They really go above and beyond to make sure their clients are happy with the product – hence the stellar reviews!
If you're in the market for a new ticketing system, be sure to check out TicketingHub.
How did TicketingHub get all 5-star Capterra reviews? Keep reading to find out!
What is Capterra?
Capterra is today's leading software industry reviews and selection platform. Since 1999, it has worked as a free service online marketplace between existing and new software vendors and buyers in selecting software.
For software businesses, it helps them make more informed decisions through published reviews by real people in their industry. Promote their business and software services to the widest possible audience. Connect with customers looking for tools built to meet their challenges and needs.
For customers, Capterra helps in finding the right software through real software reviews and opinions from first-hand users of the software who leave reviews after using the software. Research through the full list of software vendors and their customers' feedback. Capterra also helps with software comparisons and tool ratings.
Capterra works hand in hand with firsthand users of software services. The platform hosts an incentive campaign. Do you know that you can earn up to $150 with Capterra paid reviews? As part of Capterra's software review incentive campaign, share your recent review submission experience that passed their QA process.
You can learn more about Capterra's FAQs for Reviewers here.
Do Capterra Reviews Help?
Capterra's website is highly authoritative. With its high domain score, it greatly boosts search engine optimization by helping your site generate quality traffic.
When it comes to customers' buying decisions, having high-quality reviews leads to better sales. Reviews influence a user's purchasing journey.
The platform helps potential leads trust the company and ensures others will use it and integrate with it. Thus, improving your company's credibility and revenue growth.
All 5-Star Capterra Review Recipe by TicketingHub
Let's talk with Carl Pihl, CEO-Founder of TicketingHub, about how he managed to get his company off the competition. Find out what Carl has to say about how he got all 5-star Capterra reviews for his cloud-based ticketing and reservation system, the TicketingHub.
When did you start to build on Capterra?
"I started building on Capterra on November 17, 2015."
Did you have a great review immediately?
"Yes, luckily, we immediately got our first review from a user who used our software for over a year already. By the next day, a few more users left their 5-star reviews too."
What did you do to get more reviews?
"We didn't do much. In fact, we don't really ask clients for reviews."
What do you think people prefer when they work with you that drives them to give 5-stars in every review?
"There are four major reasons why users love TicketingHub. First, our platform is easy to use. Second, every client appreciates our customer service. Third, constant innovation. Since we are a non-funded company, we make decisions fast and add features as fast as 48 hours. Lastly, our checkout widget's simplicity aids in customer's purchasing journey leading to more direct bookings online."
Why the TicketingHub Difference?
Let's dig in deeper on why Carl believes his clients always give a 5-star review for TicketingHub.
What does TicketingHub offer tour operators?
1. Ease of Use
"I have been using Ticketing Hub since they approached me with a great package. I loved the way customers were given an easy-to-use system that didn't take them away from my website. The site works well and they are always coming up with good initiatives to improve the functionality of the back end."- Emma P., Capterra Review
When it comes to ease of use, TicketingHub is one of the most convenient on the market. Their platform is extremely intuitive and easy to use, which is why they've managed to get all 5-star reviews on Capterra.
Easily manage your backend on any device. Whether you are using a smartphone, iPad or tablet, laptop, or desktop computer. You can monitor tours and inventory, sell tours, print tickets, issue invoices, and manage staff- all in one dashboard.
Not to mention you can generate real-time reports from live analytics and real-time data! Helping operators get ahead of the trends and make smarter decisions.
2. Customer Support
"First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb!.."- Alex P., Product Manager, Capterra Review
TicketingHub provides one of the finest customer services in the industry. Their staff is always available to assist you and will respond to any questions you may have.
As Carl puts it, "Personal satisfaction is the best way to sell because happy customers are our best salespeople."
Do you have a question about your TicketingHub account? Are you having trouble using one of our features? Or maybe you just need some help getting started.
Whatever the case may be, our customer support team is here to help. And we're available 24/7, so you can always get the answers you need - even if it's 2 am on a Sunday. TicketingHub's customer support is always happy to help.
On the other hand, superb customer support does not mean constant emailing to customers. This is why TicketingHub only sends and shares what's useful and relevant. Customers are not bombarded with meaningless emails just to reach their inboxes.
3. Constant Innovation
"The system is very flexible, and the team helped me with some customization so it fits exactly my need. Great help of the team. I'm super happy with them."- Daniel B., CEO, Capterra Review
TicketingHub is one of the market leaders in terms of constant innovation. They are always working on the latest features and improvements, and they are able to add them to their platform very quickly.
This is thanks to their fast decision-making process, which allows them to move quickly without long-tail approval requests. In addition, the company is private and non-funded, allowing Carl and its team to create and add features and functionalities tailored to its clients' needs.
For example, a client once asked for an email verification system for its booking process. Carl's team configured the software and added the feature in as little as 48 hours!
The email validator tool helps reduce bounces by validating email addresses that guests enter upon booking. It enables fewer phone calls and customer service queues for the tour operator's backend. Also, allowing a fast checkout process ensures every detail provided is accurate and valid.
Now, the Email Validator has become one of the regular automation tools available for every tour operator.
4. Checkout Widget's Simplicity
"I swapped to TicketingHub over a year ago and found the system much easier to use. My customers also appreciate how short and simple the checkout process is too."- Talal H., Capterra Review
The checkout widget is one of TicketingHub's simplest features. It's a 5-step quick and easy way for your customers to purchase tickets without having to work through a long, complicated process.
The checkout widget is simple to use. All your customers have to do is enter their information, select the tickets they want, and pay for them. And they can do all of this in just a few clicks.
The most awesome part about the checkout widget is that it's fully customizable. You can change the colors, font size, and even the language to match your brand. And you can add your own logo to make it even more personal.
So, What's the 5-Star Review Secret Recipe?
TicketingHub has excelled in creating an easy-to-use platform, providing exceptional customer service, innovating constantly, and having a fast checkout process.
So what's the secret?
There is no secret to how TicketingHub managed to achieve all 5-star customer reviews on Capterra.
In both process and quality, TicketingHub delivered the most reliable services and functionalities to every customer, no matter their size.
If you are looking for a ticketing company that will help your tour activity business grow, look no further than TicketingHub.