Best DigiTickets Alternative: TicketingHub

Know your rate today — and stay free to leave tomorrow

With DigiTickets, you don't find out what you'll pay until a sales conversation ends — and, per at least one public review, you may then be steered toward a multi-year commitment. That's two decisions you're asked to make blind. TicketingHub asks for neither: the rate is public before you've spoken to anyone — 3% per online booking, no setup fee, no monthly fee — and there's no contract, so the only thing keeping you is that it works. It's rated 5.0 on Capterra, and operators using its OTA channel manager grew OTA sales 401% between 2022 and 2025.

You only pay when you earn. For attractions, museums, tours, boat trips, and escape rooms, that means costs scale with your sales and nothing else — a quiet month costs you almost nothing.

What is DigiTickets?

DigiTickets is a UK ticketing and EPOS company based in Exeter, Devon, working with visitor attractions and events since around 2010. It has grown from two founders to a team of more than 50, and says it now supports over 1,000 venues — zoos, aquariums, theme parks, farm parks, museums and seasonal events — processing more than 500,000 users a month across its client base.

The product covers online ticketing, EPOS point of sale, and payment services, positioned as an integrated system rather than separate tools bolted together. It's a well-established company, and for many attractions it does the job.

DigiTickets pricing: what the quote process costs you

DigiTickets doesn't publish rates. Its FAQs describe two models: a fixed amount per transaction or per ticket, or a percentage of ticket sales — worked out over your first three months of trading and then set as your plan, with invoices raised monthly and payment taken by direct debit 28 days later. Packages are said to carry no set-up fee.

In practice, that means you can't compare your actual cost against another platform until you've been through onboarding and a quote process — months of your time before you know the number. The one public Capterra review we found for DigiTickets (a single review, so treat it as one data point rather than a trend) rated it 4 out of 5, praised its "wide range of integrations," and flagged that "contract terms could be a little better," noting the vendor "tends to push towards locking in for 2+ years."

TicketingHub's rate is public before you've spoken to anyone: 3% per online booking, no setup fee, no monthly fee. Integration fees apply only for the payment providers and OTA channels you choose to connect. You can do the maths for your own volume today — and there's no multi-year commitment to negotiate around, because there's no contract to sign in the first place.

DigiTickets vs TicketingHub, side by side

• Pricing — DigiTickets: percentage of sales or per-transaction/per-ticket fee, scoped to your business over your first 3 months, not published. TicketingHub: flat 3% per online booking, published.
• Monthly fee — DigiTickets: possible, depending on the plan you're placed on. TicketingHub: none.
• Setup — DigiTickets: no setup fee, per its FAQs. TicketingHub: no setup fee.
• Contract — DigiTickets: at least one reviewer reports being pushed toward 2+ year terms. TicketingHub: no contract, pay as you earn.
• Booking widget — DigiTickets: online ticketing built into its EPOS suite. TicketingHub: one line of code, brand-matched, multi-language and multi-currency.
• OTA channel manager — DigiTickets: not verified in this research. TicketingHub: real-time sync with Viator, GetYourGuide and other resellers.
• Point of sale — DigiTickets: EPOS included, a core part of its product. TicketingHub: POS for iOS and Android, works offline, connects to printers, cash registers and PDQ machines.
• Support — DigiTickets: training and support included per its pricing page; contract length is the main published complaint we found. TicketingHub: 24/7 chat and email support, free migration help.
• Reviews — DigiTickets: 4.0/5 on Capterra, but only 1 public review found. TicketingHub: 5.0 on Capterra.

Why operators switch to TicketingHub

Budget in five minutes, not after a quote cycle

You shouldn't need a sales call to find out if a platform fits your budget. TicketingHub's 3% per booking is the same number for every operator, so you can put it next to your current costs today — before onboarding, before a demo, before anyone has your phone number.

Keep the exit door open

The best pressure on any supplier is your freedom to leave. TicketingHub has no minimum term and no lock-in: you pay 3% on the bookings you take and nothing when you don't. If contract length worried DigiTickets' own reviewer, it's worth knowing there's simply nothing here to be locked into — the platform has to keep earning your business every month. Nicolas J., a CEO, describes what that looks like in practice: "they improve their tool all the time, Ticketinghub covers all our needs and if we need something else they are up to make it happen."

Sell more without adding channels by hand

More visitors finish booking when the checkout matches your brand, loads fast, and speaks their language and currency — TicketingHub's widget does all of that from one line of code. Then the OTA channel manager fills the slots you can't sell yourself: availability syncs in real time with Viator, GetYourGuide and other resellers, and operators using it saw OTA sales grow 401% between 2022 and 2025. City Tours Belfast grew ticket sales 400% after switching booking systems.

Free your till staff from the phone

Every reschedule call your team takes is time away from visitors at the gate. Magic Link lets customers reschedule, cancel to a voucher, or amend their own booking without ringing or emailing you — you keep the sale, they get instant service, and the same staff who'd otherwise be juggling the phone can run the till.

Who is DigiTickets right for?

• Larger UK visitor attractions that want EPOS and ticketing from a single, long-established vendor and are comfortable with a quoted, potentially multi-year arrangement.
• Venues with high on-site footfall where in-person EPOS is the primary channel, not just online booking.

Who is TicketingHub right for?

• ✅ Operators who want to see the exact rate — and do the maths — before committing to anything.
• ✅ Teams that want the freedom to switch later without a multi-year contract standing in the way.
• ✅ Operators who want OTA demand filling their calendar with channel sync built in, not scoped as an extra.
• ✅ Teams that want fewer support calls because customers reschedule and cancel themselves.
• ✅ Anyone who wants to land softly: 24/7 support and free help migrating existing bookings.

What operators say about TicketingHub

"TicketingHub is a fantastic booking management system. The abandoned cart emails have noticeably reduced the number of people that don't book." — Shannon R., small business owner, Capterra. Those recovery emails are bookings you'd otherwise have lost — revenue that arrives while you're doing something else.

FAQs about switching from DigiTickets

How do I compare costs if DigiTickets won't give me a number?

Ask DigiTickets directly for your specific quote, then put it next to TicketingHub's public rate: 3% per online booking, no monthly fee, no setup fee. You'll know within minutes which leaves more in your pocket at your volume. If you can't get a straight answer quickly, that's useful information on its own.

Am I locked into a contract with DigiTickets?

That depends on the terms you're offered — at least one public review describes being steered toward a 2+ year commitment. Ask specifically about contract length and exit terms before you sign. TicketingHub has no minimum term, so the question never arises.

Can I try TicketingHub before ending my DigiTickets contract?

Yes, if your DigiTickets terms allow it — and it costs you nothing to find out. There's no setup fee on TicketingHub, so you can run a single product through it and compare the real experience side by side before making any final decision.

Do the maths before you sign anything

A quoted rate plus a possible multi-year term is a decision you live with for a long time. TicketingHub asks for nothing up front: no setup fee, no contract, free migration help, first product live in minutes. Start free, pay 3% as you earn, and stay because it works — not because you signed.