Privacy Policy

TicketingHub Ltd ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use [tickeintghub.com/terms] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.ticketinghub.com ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through our site or using your TicketingHub account and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. A cookie is a small text file, which often includes a unique identifier that is sent to your computer or mobile telephone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. There are various types of cookies which perform different functions, such as remembering your preferences on our site or recording your browsing habits. The information recorded by the cookie is retrieved on the user's next visit to the site. For more information about cookies, including how to adjust your browser settings to reject cookies, visit aboutcookies.org. On our site we use the following cookies:

Cookie Name Purpose
_th_session_id Session ID This cookie is an essential tracking cookie for securely providing access to the back-end of the website.
_ga Analytics We use Google Analytics to see visitor behaviour on our site. This is the cookie they use to allow this to happen.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our products or third parties which provide services to you. Such staff maybe engaged in, among other things, the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

  • Passing this information to products and / or resellers for the purposes of undertaking a ticketing transaction or any other service which they may provide to you.
  • To carry out our obligations arising from any agreements between you and us.
  • To allow you to use our service, when you choose to do so.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To notify you about changes to our service.
  • Please note that any agreement you have with a product, a reseller and / or PayPal will be governed by that party's terms of use and privacy policy. We are not responsible for the terms of use or privacy policies of any third parties and you should ensure that you read these carefully.

Disclosure of your information

In addition to the uses above, we may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If TicketingHub Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.ticketinghub.com/terms and other agreements; or to protect the rights, property, or safety of TicketingHub Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at TicketingHub Ltd, 37 Berwick Street, W1F 8RS, London, UK OR contact@ticketinghub.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to TicketingHub Ltd, 37 Berwick Street, W1F 8RS, London, UK OR contact@ticketinghub.com.