Best IBIS Technology Alternative: TicketingHub

Paying per PC when you'd rather pay per sale?

IBIS is a long-standing name in New Zealand and Australian tourism software, and its i-SITE connections are a genuine regional strength. But its pricing starts with a sales conversation and reportedly scales with how many machines you license — not with how much you sell — and its online booking interface drew criticism from the one published review it has. If you want your software bill to track your revenue and your checkout to win international bookings, TicketingHub charges 3% per online booking, nothing monthly, and is rated 5.0 on Capterra.

What is IBIS Technology?

IBIS Technology is a New Zealand company that has been designing reservation systems for the tourism trade since 1995. It builds a tourism business management platform covering reservations, ticketing, admissions, point of sale, e-commerce and financial reporting for activity operators, attractions, visitor information centres, cruise operators and tour companies, mainly across New Zealand and Australia.

IBIS connects the i-SITE visitor centre network, agents and channels, and the company has publicly cited migrating the Rotorua i-SITE — one of New Zealand's most prominent regional visitor information and booking centres — onto its Agent Reservations Software. Its own pricing page routes enquiries to a sales conversation rather than listing rates; one third-party software directory shows a starting subscription of roughly NZD $149 per month, licensed by module and per installed PC, though that figure isn't confirmed on IBIS's own site.

IBIS pricing: what the quote hides

Here's what's known: IBIS licenses its platform per module, and reportedly per PC installed, which means cost depends on how many workstations and features you run, not on how much you sell. Here's what isn't published anywhere IBIS controls: the actual monthly cost for a given business, any per-booking or online transaction fee, and whether online sales carry a different rate than in-person POS. You would need a quote to know for certain — which means you can't budget or compare until after the sales call.

TicketingHub skips that step. On £10,000 of monthly online bookings, the fee is a flat 3% — £300 — however many staff logins or terminals you run. Add a till for the summer rush without a licensing conversation; watch the bill fall automatically when the season ends. We'll be honest about the crossover: a per-PC licence can work out cheaper for a single busy till, but it doesn't flex down in the off-season the way a percentage-of-sales fee does. Model both against your real numbers — ours are public.

IBIS Technology vs TicketingHub, side by side

• Pricing — IBIS: quoted per business; licensed by module and reportedly per PC installed. TicketingHub: 3% per online booking, published.
• Monthly fee — IBIS: not published on its own site (one third-party listing shows ~NZD $149/month, unconfirmed). TicketingHub: none.
• Setup — IBIS: not disclosed. TicketingHub: none.
• Booking widget — IBIS: online booking module available, described by one reviewer as clunky. TicketingHub: one line of code, brand-matched, multi-language and multi-currency, built for fast loading.
• OTA channel manager — IBIS: connects agents and the i-SITE network, largely regional. TicketingHub: real-time sync with Viator, GetYourGuide and other resellers, globally.
• Magic Link — IBIS: not a published feature. TicketingHub: customers self-serve reschedule, cancel or convert to voucher.
• Point of sale — IBIS: yes, a core strength per its one available Capterra review, which called the POS fast and responsive. TicketingHub: iOS and Android POS, works offline, integrates printers, cash registers and PDQ machines.
• Support — IBIS: New Zealand/Australia business hours (not published as 24/7). TicketingHub: 24/7 chat and email.
• Reviews — IBIS: 4.0/5 on Capterra, based on a single review. TicketingHub: 5.0/5 on Capterra.

Why operators switch from IBIS to TicketingHub

Pay for sales, not workstations

With IBIS, cost reportedly grows with every PC you license, whether or not it's earning. With TicketingHub, cost grows only with bookings: no setup fee, no monthly fee, 3% per online booking, with integration fees for payment providers and OTA channels disclosed upfront. A quiet winter costs you almost nothing, and there's never a licensing conversation between you and adding a till.

Turn more website visitors into bookings

The one available third-party review of IBIS's online booking interface called it clunky and aesthetically unappealing — and a clunky checkout is where bookings die. TicketingHub's widget embeds with one line of code, matches your brand, loads fast, and checks out in your customer's language and currency, so international visitors finish booking instead of drifting off. Jodie B., a business manager, knows the feeling of upgrading: 'It is a huge relief to be with TicketingHub. We are really thrilled after having been with a system that was difficult to use for too long.'

Sell to the world, not just the region

IBIS connects you to New Zealand's i-SITE and agent network — a genuine regional strength. TicketingHub's channel manager adds the world on top: real-time availability sync with Viator, GetYourGuide and other resellers, filling slots with demand you can't generate yourself. Operators using it grew OTA sales 401% between 2022 and 2025.

Help in your time zone — because it's every time zone

When your vendor sleeps while you trade, small problems become lost weekends. TicketingHub answers 24/7 by chat and email, and the team migrates you off your current platform for free.

What reviewers say about IBIS

IBIS's Capterra listing shows a 4.0 out of 5 rating, though based on just one published review, so it's a thin sample to draw firm conclusions from. That reviewer praised the point-of-sale system as fast and responsive, but described the online booking interface as clunky, the design as dated, and the stock management tools as confusing — ultimately switching to a different platform. For an operator, that trade-off matters: the till works, but the channel where growth happens — online — is the weak spot.

Who is IBIS Technology right for?

• New Zealand and Australian operators who want deep integration with the i-SITE visitor centre network.
• Businesses centred on in-person POS and agent bookings over online direct sales.
• Operators comfortable with a per-PC, per-module licensing conversation.

Who is TicketingHub right for?

• ✅ Operators anywhere in the world who want OTA demand filling their calendar, not just regional agents.
• ✅ Businesses that want to know their software cost before signing anything.
• ✅ Teams that want a fast, brand-matched checkout that converts direct online sales.
• ✅ Anyone who wants reschedules and cancellations to handle themselves via Magic Link.
• ✅ Operators who want a human answering 24/7, whatever their time zone.

Proof it works

Egypt's Sound and Light Shows grew ticket sales over 500% after switching to TicketingHub. And the details earn their keep too — Shannon R., a small business owner: 'It has great features including the abandoned cart emails which have noticeably reduced the number of people that don't book.'

FAQs about switching from IBIS Technology

Can I switch from IBIS if I'm not in New Zealand or Australia?

Yes — TicketingHub was founded in London and serves operators worldwide, with multi-currency selling and OTA distribution built in from the start.

Will I definitely pay less than IBIS's per-PC licensing?

Run the numbers for your setup. A per-PC licence can suit a single high-volume till; a percentage fee suits a business whose online sales fluctuate seasonally, because the bill falls when sales do. TicketingHub's 3% is easy to model since it's public — IBIS's side needs a quote.

Can I keep using IBIS for i-SITE connections while trying TicketingHub?

Yes, and trying costs nothing — no contract, no monthly fee. Run TicketingHub alongside your existing setup for a season and compare real numbers before committing.

Know your number before the season starts

Every licensing conversation is time, and every idle licensed PC is money. TicketingHub's price is already public — 3% per online booking, nothing monthly — setup is free, and migration is done with you. Put one product live alongside IBIS this week; there is nothing to cancel if the maths doesn't win.