TicketingHub is the booking system that venues, tour operators and attractions use to sell their tickets. Your booking is with the venue you bought your ticket from, as our Terms and conditions set out, so the venue handles complaints and refunds.
Complaints
If you have a complaint about your booking, you should first contact the venue you purchased a ticket from, as they are best placed to answer any questions you may have. Failing that, contact us at support@ticketinghub.com and we can reach out to the venue on your behalf.
Refunds
If you have any questions about refunds, you should contact the venue you purchased your ticket from directly, as refunds are subject to the venue's own cancellation policy and only the venue can cancel your booking and issue a refund. TicketingHub processes bookings on the venue's behalf and is not able to offer refunds on their behalf. If you are unable to reach the venue, you can contact us at support@ticketinghub.com and we will pass your request on to them.
Language
This document is written in English, and the English version takes precedence. If we publish a translation, it is for convenience only: where a translation and the English version differ, the English version applies, unless the law where you live requires otherwise.
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