Question 1

Can I take all kinds of card payments—online and in person—without high fees or extra hassle?

Accepted Answer

Yes, you can take card payments online and in person with TicketingHub and SumUp. Accept contactless payments like Apple Pay, Google Pay, and chip cards. Use a SumUp device with your phone or tablet to take payments on the spot. Then the money goes straight to your SumUp account, safely and securely. Please note: TicketingHub doesn’t store card details or add extra fees on top of what SumUp charges.

Question 2

Can I use my SumUp card reader in other countries, even if I’m not in the EU?

Accepted Answer

Yes, you can use your SumUp card reader in some European countries, but only for a short time. The currency is locked to the country where you signed up. If you’re outside the EU, you might need a local bank account or business registration to set up SumUp. Read SumUp’s support article: Where can I use SumUp? Going global? Make payments easy with Spreedly. Spreedly lets you accept payments in 100+ currencies and connects with top providers around the world—perfect for tours running in multiple countries. Better yet, TicketingHub integrates with Spreedly, so you can manage international payments without the headaches.

Question 3

Can TicketingHub handle event registration and ticket sales for different types of events?

Accepted Answer

Absolutely. TicketingHub is versatile and robust enough to handle ticket sales for multiple events, from small local tours to global food tours and immersive game rooms. Our booking platform grows with you as your business scales. It is a go-to booking solution for any event organizer to sell tickets using WordPress. It also efficiently manages recurring events, catering to businesses needing to organize and display these events effectively within a calendar format.  READ CASE STUDIES: 400% Growth in Ticket Sales After Moving From Checkfront to TicketingHub Lions Water Adventure Park Earning More Than 400% Profit Growth In A Year Integrating TicketingHub Egypt’s Sound And Light Shows Ticket Sales Grew Over 500% With The Help Of TicketingHub ‍

Question 4

Do you connect to Online Travel Agencies (OTA)?

Accepted Answer

Your rafting expeditions need significant planning. Manage your real-time live availability and assign guides as required. You can assign guides to certain tours/events and have the manifest immediately emailed to them.

Question 5

How can TicketingHub make my life easier?

Accepted Answer

Our booking system is simple to use and designed to keep your day-to-day smooth. Here’s what you get: Quick setup—get started in less than a day Smart calendar tools to prevent double bookings Fast, secure payments with global payment options Built-in error checks, like catching wrong email addresses Easy waitlist setup when slots are full Fewer support calls—guests can manage their own bookings with Magic Link Automated reminders before and after the tour to keep guests informed Need help? Our support team is ready when you need us. But most of the time, TicketingHub works in the background, solving problems before they reach you.

Question 6

How does TicketingHub enhance the user experience for my customers?

Accepted Answer

TicketingHub ensures a smooth booking experience by offering features like instant booking confirmations with the magic link, automatic reminders, and easy navigation, significantly enhancing the overall customer experience on your website.

Question 7

What are the costs associated with using TicketingHub?

Accepted Answer

TicketingHub offers a straightforward and cost-effective pricing model: there are no setup or monthly fees. No commission fees too. You only pay a 3% fee per online booking.  Additional integration fees apply for payment providers and OTA channels.  This "pay as you earn" approach ensures you only pay for what you use, keeping costs in line.

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Frequently asked questions