Run the day from one TicketingHub dashboard.
Change bookings, set availability, message guests and assign guides. Keep the day moving when plans change.
Handle booking changes without starting over.
Change the time, the guests or the whole booking, or let guests do it themselves.
Amend bookings. Change dates, times or guest numbers from the order, or move the guest to a different product.
Handle cancellations and refunds. Manage the booking and its payments, then resend the confirmation when the details change.
Let guests make their own changes. Enable Magic Link so customers can reschedule, cancel or convert a booking to a voucher, using the options you allow and up to a cut-off you set.
Set availability around the way you operate.
Build your regular schedule, then make exceptions for busy days, holidays and changes on the day.
Create recurring schedules. Set departure times and capacities for each of your seasons.
Make exceptions. Close a day, change times or add capacity on a particular date without rebuilding your regular timetable.
Manage shared resources. Set capacities for boats, rooms, equipment or guides used across products, so one resource can’t be booked twice.
See and block resources. Review allocations on a timeline, and block a resource while it’s unavailable, for example during maintenance.
Keep guests informed when plans change.
Message everyone on a departure by email or SMS, straight from its guest list.
Open a departure’s guest list. See who is booked onto a particular date and time.
Send an email or SMS broadcast. Contact the guests on a departure, or select bookings using filters.
Share what guests need to know. Send meeting instructions, schedule changes, what to bring or a link to leave a review.
When the weather moves the schedule at Airworks
Airworks Worldwide runs hot air balloon flights and parasail sessions that depend on the conditions on the day. When plans change, the team adjusts availability in TicketingHub and works from one accurate list of the guests affected, instead of piecing it together from scattered messages.
- 1 System for bookings, payments & on-site sales
- 20+ Years operating balloon experiences
- UK Base with multi-country operations
Assign guides. Automate the follow-up.
Pick the guide for a departure, and the assignment, reminder and guest list go out on their own.
Assign a guide to a tour time. Manage assignments from your availability calendar.
Send assignment notifications. Keep guides informed automatically when their assignment changes.
Schedule reminders and guest lists. Send guides a reminder the day before, and the guest list at a time you choose before departure.
Set staff access by role. Give team members access suited to their responsibilities, from finance and support to ticket scanning.
Give your team the numbers behind the day.
See the day’s bookings, payments and refunds, and download them as CSV.
Download CSV reports. Work with your data in Excel, Google Sheets or your accounting software.
Choose summary or detailed exports. Review totals, or investigate individual transactions line by line.
Report each kind of sale. Get separate reports for bookings, vouchers, merchandise and OTA transactions.
Review point-of-sale shifts. Track opening floats and use end-of-shift reports to help reconcile cash and card activity.
Hear it from the people using it.
Operators rate us 4.9 out of 5 on Capterra.
- 5 out of 5 stars
“It took me a long time to research to find the right box office for my particular event but TH ticked just about all the boxes.”
Kevin Director · Trustpilot - 5 out of 5 stars
“First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb!”
Alex P. Product Manager · Capterra - 5 out of 5 stars
“This is a very useful and practical platform that allows us to efficiently manage our schedule and operations.”
Dylan S. Founder · Capterra - 5 out of 5 stars
“It is a huge relief to be with TicketingHub. We are really thrilled after having been with a system that was difficult to use for too long.”
Jodie B. Business Manager · Capterra - 5 out of 5 stars
“We abolished paper records, paper vouchers and fuel miles from having to deliver hard copy vouchers.”
Rob C. Design & Marketing · Capterra - 5 out of 5 stars
“I've used Ticketinghub since 2014 for events ranging from walking tours to large international conferences.”
Sam R. Director · Capterra