Less booking admin. More time for your guests.
Manage bookings, availability, guest messages, and guide assignments from one dashboard. Keep the day moving when plans change.
Handle booking changes without starting over
A different departure time. Two extra guests. A customer who can no longer come. Give your team the tools to handle everyday changes.
Amend bookings
Change dates, times, or guest numbers from the order, or move the guest to a different product.
Handle cancellations and refunds
Manage the booking and its payments, then resend the confirmation when the details change.
Let guests make their own changes
Enable Magic Link so customers can reschedule, cancel, or convert a booking to a voucher, using the options you allow and up to a cut-off you set.
Set availability around the way you operate
Build your regular schedule, then adjust it for busy periods, holidays, and changes on the day.
Create recurring schedules
Set departure times and capacities for each of your seasons.
Make exceptions
Close a day, change times, or add capacity on a particular date without rebuilding your regular timetable.
Manage shared resources
Set capacities for boats, rooms, equipment, or guides used across products, so one resource can’t be booked twice.
See resource usage
Review allocations on a timeline and block resources when they are unavailable, for example during maintenance.
Keep guests informed when plans change
A new meeting point or a delayed departure needs a clear message. Reach the guests affected directly from their bookings.
Open the departure’s guest list
See who is booked onto a particular date and time.
Send an email or SMS broadcast
Contact the guests on a departure, or select bookings using filters.
Send useful updates
Share meeting instructions, schedule changes, a reminder about what to bring, or a link to leave a review.
Customer story
When the weather moves the schedule at Airworks
Airworks Worldwide runs hot air balloon flights and parasail sessions that depend on the conditions on the day. When plans change, the team adjusts availability in TicketingHub and works from one accurate list of the guests affected, instead of piecing it together from scattered messages.
Assign guides. Automate the follow-up.
Choose the guide for a departure and set up the emails that help them prepare.
Assign a guide to a tour time
Manage assignments from your availability calendar.
Send assignment notifications
Keep guides informed automatically when their assignment changes.
Schedule reminders and guest lists
Send guides a reminder the day before, and the guest list at a time you choose before departure.
Set staff access by role
Give team members access suited to their responsibilities, from finance and support to ticket scanning.
Give your team the numbers behind the day
Review booking transactions, payments, and refunds, with downloadable records for further analysis.
Download CSV reports
Work with your data in Excel, Google Sheets, or your accounting software.
Choose summary or detailed exports
Review totals, or investigate individual transactions line by line.
Separate different sales activity
Access reports for bookings, vouchers, merchandise, and OTA transactions.
Review point-of-sale shifts
Track opening floats and use end-of-shift reports to help reconcile cash and card activity.
Questions about managing your operation
See how TicketingHub fits your working day
Walk us through your departures, booking changes, and team setup. We’ll show you how to manage them in TicketingHub.
See if TicketingHub fits your operation. Walk through your products, channels, and stack with our team — concrete answers, no fluff.
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