How Jungle Cat World moved from walk-ups to online bookings—and 300%+ revenue
Ontario’s Jungle Cat World had no online booking—only POS and cash—until TicketingHub. Now they forecast attendance, cut queues, and run programs in one place, with 300%+ revenue growth.
300%+
Revenue growth after adding online booking
2%
Per-booking fee as a registered charity (vs standard 3%)
10/10
Support experience
Jungle Cat World Wildlife Park is a family-run sanctuary in Ontario, Canada. Since 1983, it has cared for a wide range of species—many rescued, others endangered—with a focus on welfare, education, and conservation, and on helping guests connect with the animals respectfully.
Before TicketingHub, the park did not sell tickets online. Peter, Park Director, says: “We had no online booking system. Transactions were done onsite with a POS device or simply with cash.” On busy days, that meant slow, inconvenient service and long lines—a poor first impression for families arriving for a day with the animals.
Without advance bookings, it was hard to predict turnout. Peter explains: “We couldn’t forecast how many people to expect on any given day or for special events,” which made staffing and planning harder than they needed to be.
TicketingHub gave Jungle Cat World a direct online booking path and a widget that fits how guests plan visits. Early on, online uptake was gradual; COVID-19 accelerated the shift toward online management and prepayment. Today, Peter says: “We have very few walk-ins” and they can use TicketingHub to record income and attendance more reliably. Automated emails reduce admin load, and a follow-up email asking for reviews has been useful for learning how visitors experience the park.
Price and fit mattered for a registered charity. Peter says: “Price initially was the biggest influence. Because we’re a registered charity, the 3% fee was reduced to 2%, with no set-up or monthly fee.” He also values working with a small team willing to adapt as the park’s programmes evolve.
Peter notes: “Integration was relatively easy,” Having payments made upfront means staff can move straight into hospitality and animal-care mode when guests arrive instead of processing payments at the gate. “Being able to schedule all our various programs in one place is great! And processing cancellations is simple and easy.”
“10/10! Amazing customer service! Very patient. Fast to respond and help.”
— Peter, Park Director
Overall, Jungle Cat World replaced a cash-and-POS-heavy front door with online sales, clearer attendance, and less queue friction—and saw more than 300% revenue growth after the switch, alongside a smoother visit for guests and a more predictable day for staff.
