No source market has reshaped global tourism like China, and no company owns more of that market's booking behaviour than Ctrip — the flagship brand of what is now Trip.com Group. For tour and activity operators, being bookable where Chinese travellers actually shop is the difference between appearing in their itinerary and not existing at all. TicketingHub's channel manager connects your live inventory to that demand while keeping every booking in the one dashboard your team already uses.
What is Ctrip?
Ctrip is China's largest travel service provider — an online travel agency offering hotel accommodation, airline tickets, and packaged tours across China and around the world. It aggregates information on hotels, flights, tours, and activities to give customers comprehensive information about whatever they are looking for, all inside one ecosystem. Internationally, its parent company operates as Trip.com Group, whose brands also serve travellers well beyond China.
What makes the channel distinctive is the traveller behind it. Chinese outbound tourism is heavily mobile-first and ecosystem-driven: travellers research, compare, book, and pay inside platforms they already trust. A Western operator's own website — in English, with unfamiliar payment options — rarely captures this demand directly. Distribution through Ctrip does.
How the integration works
TicketingHub specialises in live-inventory ticketing for attractions, cultural sites, monuments, zoos, aquariums, and tour and activity providers. Partnering with Ctrip — alongside channels like Viator and GetYourGuide — solves the problem every multi-channel operator knows: overselling. Too often providers sell too many tickets because no single system knows the true count.
With the channel manager in place, Ctrip sells from the same live availability as every other channel. When a booking is made, your remaining capacity updates everywhere at once; when a slot fills, it closes everywhere at once.
- Connect all sales channels and bookings instantly
- Manage availability across channels from one place
- No manual errors, therefore no more over-bookings
- Monitor every booking from one dashboard, tagged by channel
- Increase global visibility without increasing admin
Operator use cases
Attractions on the Chinese group and independent-traveller trail
Museums, towers, cruises, and heritage sites in gateway cities see steady Chinese demand — increasingly from independent travellers, not just groups. Listing through Ctrip makes your timed-entry inventory bookable in the traveller's own language and platform, while your gate staff see one manifest for all channels.
Day-tour operators in outbound hotspots
Operators in destinations popular with Chinese visitors can capture demand that never reaches Western OTAs. Because availability is live, even short-notice bookings made in-destination are safe to accept.
Domestic Chinese market products
For operators with products inside China, Ctrip is the domestic default. The channel manager keeps those listings in lockstep with any direct or international channels you run, so one inventory serves both markets.
Setting up the channel
TicketingHub's OTA connections follow a consistent pattern: add a wholesale rate to the products you want to distribute, create a reseller record for the OTA, then create a channel containing the permitted products and share the credentials. For Ctrip, contact your TicketingHub account manager or the support team to enable the channel and confirm the current steps on the Ctrip side.
Verify before relying on it: make a test booking through the channel as far as the passenger-details step, then check TicketingHub's Orders screen for a pending booking tagged with the reseller name. When it appears, availability and bookings are flowing.
