Viator supplier login: use the official Supplier Centre
To sign in as an operator, go directly to supplier.viator.com. Use Viator’s official account-recovery process if you cannot log in. This page is a guide from TicketingHub, not the Viator login or support service.
Open the official Viator Supplier Centre (opens in a new tab)
If you are a traveller checking an existing reservation, follow the contact details on your booking confirmation. Supplier credentials and traveller booking access are different. Do not enter your Viator password into a third-party comparison page.
What is a Viator supplier?
A supplier is the business providing a tour, activity or experience offered through Viator. The supplier manages the product information and delivery requirements, while the marketplace provides a booking channel. A listing does not replace your responsibilities for running the experience or complying with your agreement.
Use this guide to check registration, costs, product information and booking operations. Official information was reviewed on 19 October 2026. Your current supplier agreement and account settings determine the terms that apply to your business.
How to become a Viator supplier
- Start at the official supplier website and create an account for the business operating the experience.
- Prepare the business, payment and verification information requested during registration. Confirm the requirements for your location and product category.
- Create an accurate product with its itinerary, meeting point, inclusions, exclusions, availability, ticket categories and cancellation terms.
- Review the submission fee, commission and applicable agreement before submitting the product.
- Complete Viator’s review and any requested corrections. Do not promise customers that a new listing will be live by a particular date before approval.
Viator’s operator resources describe Launch Assist guidance for the first product submission. This is assistance with the listing process, not a guarantee of acceptance, ranking or bookings.
What does it cost to list on Viator?
Viator’s supplier sign-up information states a one-time, non-refundable US$29 submission fee, or local equivalent, per experience. It then describes commission on completed bookings, with rates varying by location. Check the current offer shown to your business before paying or accepting terms.
There is no single verified 25–30% commission that this guide can apply to every supplier. Do not confuse a supplier’s marketplace commission with the commission paid to an affiliate referring bookings. They are different commercial arrangements.
Record the rate, its calculation base, taxes, currency, refund treatment and payment schedule in your forecast. If your account has promotional or distribution options with different commercial terms, include those explicitly rather than assuming the headline rate covers everything.
Calculate the booking’s contribution
Use your actual agreement: customer sale value minus marketplace charges and your delivery costs gives the amount left before the other costs included in your model. Check the payout statement rather than treating the ticket price as cash you retain.
Illustrative arithmetic only: a £100 sale with an assumed 20% marketplace commission leaves £80 before delivery and other charges. If delivery costs £35, £45 remains before any further costs. The 20% is an example, not a quoted Viator rate.
Compare a direct booking on the same basis, including payment processing, booking software, advertising, customer support and refund costs. A direct booking is not automatically free to acquire, and marketplace sales are not automatically unprofitable.
Prepare a product guests can understand
- State the duration, departure time and meeting point clearly, including how early guests need to arrive.
- Describe the actual route and inclusions. Identify unavoidable extra charges and relevant restrictions.
- Keep photos representative of the experience customers will receive.
- Check ticket categories, minimum numbers, accessibility information and cancellation terms against your operation.
- Make sure the availability you publish matches the staff, vehicles or equipment you can supply.
Viator’s August 2026 supplier-agreement update specifically addresses disclosure of mandatory, unavoidable on-site third-party fees. Review that update and the agreement in your account before publishing or changing the price presentation.
Manage availability across channels
If you sell the same departure on your website and marketplaces, decide which system controls capacity. Map each product option, time slot and ticket category correctly. Test a booking, a modification and a cancellation before relying on a connection during peak sales.
TicketingHub supports reseller availability management alongside website and point-of-sale ticket sales. Ask the team to confirm the Viator connection and configuration for your products. A connection does not remove the need for accurate mapping and exception handling.
Handle customer changes and cancellations
Use the cancellation policy and process applicable to the channel where the booking was made. Confirm who can change the booking, approve a refund and communicate with the traveller. Do not assume an action in one system has completed in every connected platform.
TicketingHub’s Magic Link supports eligible guest changes according to configured settings and deadlines. The rules for a marketplace booking can differ from a direct booking; demonstrate the actual workflow before promising self-service changes to every customer.
Review payouts and performance
Reconcile completed bookings, cancellations, refunds, marketplace charges and payments received. Investigate differences at booking level. Record revenue and contribution by channel, not only the number of reservations.
Use product enquiries and customer feedback to improve the experience description. Avoid adding unsupported claims or promising that a content change will secure a particular search position or sales increase.
How TicketingHub’s fee fits alongside Viator
TicketingHub charges 3% per successful online, OTA or card-paid in-person booking, with no monthly or setup fee. Cash sales are free. Operators can absorb the service fee or pass it on; payment processing and marketplace commissions are separate.
Viator’s marketplace commission and TicketingHub’s service fee cover different services. Include both where applicable. Ask for the full cost and supported booking-change workflow for your sales mix before deciding how to configure the channels.
