How Airworks Worldwide brought balloon and parasail bookings into one online system
Long-established balloon and parasail operator across several markets. TicketingHub replaced a fragmented booking flow with one system for payments, confirmations, and day-of operations.
1
System for bookings, payments & on-site sales
20+
Years operating balloon experiences
UK
Base with multi-country operations
Airworks Worldwide promotes and operates hot air balloon experiences and parasail activities. With more than twenty years in the market and a footprint beyond the UK, they need bookings to stay simple for guests and reliable for staff—whether someone is reserving a short flight or adding parasail sessions to their trip.
Like many multi-activity operators, Airworks was juggling enquiries and payments across channels. The goal was straightforward: make it easy for travellers to book and pay online, reduce back-and-forth on the phone, and give the team a single view of what was sold for each day and location.
TicketingHub now powers Airworks’ online booking and payments in one flow. Guests can complete their reservation on the web, receive the confirmations and reminders they need, and show up with clear expectations. On the operations side, the team spends less time reconciling ad hoc requests and more time running safe, well-organised flights and parasail sessions.
Integrated point-of-sale options mean staff can sell or adjust bookings on-site when the weather or capacity changes, without maintaining a separate “shadow” system. Reporting gives visibility into what is selling, which helps Airworks tune availability and schedules instead of guessing from spreadsheets.
For Airworks, the outcome is a smoother guest journey and a calmer back office: fewer manual steps, clearer communication, and one platform that stretches from first click to take-off.
