Best EzTix Alternative: TicketingHub

EzTix is gone. Your booking revenue doesn't have to be.

If you ran your food, drink or culinary tours on EzTix, you've already lived the worst-case scenario of picking a booking platform: the vendor disappears and takes your booking flow with it. What you need now isn't a feature list — it's a dependable home you can move into fast, at a cost that doesn't punish you for rebuilding. TicketingHub has no setup fee and no monthly fee: you pay 3% per online booking, so you can move over without adding a fixed cost, and nothing is due until the bookings come in.

Secret Food Tours — one of the world's biggest food tour operators — has run on TicketingHub for over 10 years across 120 cities. It's rated 5.0 on Capterra, our team migrates products, schedules and customer data for free, and your first product can be live in minutes.

What is EzTix?

EzTix, formally EzTix Event Ticketing Inc., was a Vancouver, British Columbia-based ticketing platform for food, drink and culinary tours and events, working with operators internationally for close to two decades. It was known for guest-facing extras like digital guidebooks, wallet tickets and guide check-in tools.

EzTix filed a Notice of Intention to make a proposal to creditors on 30 November 2020, followed by a formal proposal on 29 December 2020, listing approximately 1.1 million Canadian dollars in liabilities. The filing followed a period earlier in 2020 when tour operators publicly accused EzTix of failing to process COVID-related refunds and going quiet on communication, with some operators reporting they were shut out of the system entirely and unable to see which customers had been refunded.

As of mid-2026, EzTix's own website displays only a farewell message and the platform is not processing bookings. If you still rely on it in any form, the priority is moving your products, bookings and customer records somewhere dependable as soon as possible.

What replacing EzTix will cost you

EzTix never published detailed pricing publicly while it operated, and since the platform is now inactive there is nothing current to compare it to. What matters now isn't a fee comparison — it's finding a platform you can trust to still be running next year, without taking on a fixed bill while you rebuild. TicketingHub's pricing is public and simple: no setup fee, no monthly fee, 3% per online booking, with integration fees for payment providers and OTA channels disclosed separately. On £10,000 of monthly online bookings, that's a flat £300 — and nothing due if you don't sell. You only pay when you earn, which is exactly what you want while getting back on your feet.

EzTix vs TicketingHub, side by side

• Status — EzTix: filed for bankruptcy in 2020; platform inactive. TicketingHub: operating, founded in London, serving operators worldwide.
• Pricing — EzTix: not published, and no longer relevant. TicketingHub: 3% per online booking, published.
• Monthly fee — EzTix: unknown. TicketingHub: none.
• Booking widget — EzTix: had a guest-facing booking flow with digital guidebooks and wallet tickets. TicketingHub: one line of code, brand-matched, multi-language and multi-currency.
• OTA channel manager — EzTix: not documented. TicketingHub: real-time sync with Viator, GetYourGuide and other resellers.
• Magic Link — EzTix: not a documented feature; refund handling was a known pain point in 2020. TicketingHub: customers self-serve reschedule, cancel or convert to voucher.
• Support — EzTix: reportedly went silent on refunds and communication during its 2020 wind-down. TicketingHub: 24/7 chat and email, plus free migration help.

Why food tour operators choose TicketingHub

Rebuild without a fixed bill

No setup fee, no monthly fee — just 3% per online booking, with integration fees for payment providers and OTA channels spelled out separately. You start free and pay as you earn, which matters when you're rebuilding your booking setup on short notice: a slow relaunch month costs you almost nothing.

Never depend on a vendor's inbox again

One lesson of 2020: when refunds pile up and the platform goes quiet, you're the one facing angry guests. Magic Link takes that dependency away — guests reschedule, amend or cancel their own bookings, or convert a refund to a voucher, without emailing anyone. You keep the sale as a new date or a voucher instead of a refund, and the request never sits in a queue. It's exactly the feature EzTix's customers needed most when it counted.

Distribution that doesn't hang on one platform

Never bet everything on a single sales channel again. TicketingHub's OTA channel manager keeps availability in sync in real time with Viator, GetYourGuide and other resellers from one dashboard, so your tours stay bookable across channels even while you migrate — and quiet dates get filled by demand you don't have to generate yourself.

Help that answers, whenever you ask

After a vendor that went silent, responsiveness is the feature. TicketingHub offers 24/7 support via chat and email, plus a help centre of guides and videos, and free help migrating your products, schedules and customer records over. As Hannah J., a director, put it on Capterra: "It's refreshing to have a service that actually has good customer service."

Who was EzTix right for?

• Food, drink and culinary tour operators, historically — the platform's core niche before its 2020 wind-down.
• Operators comfortable relying on a smaller, specialised vendor rather than a broader booking platform.

Who is TicketingHub right for?

• ✅ You're a former EzTix operator who needs bookings flowing again this week, not next quarter.
• ✅ You run food, drink or culinary tours — or any other kind of tour or activity business.
• ✅ You never want guest refunds and reschedules to depend on a vendor's support staying reachable — Magic Link makes them self-serve.
• ✅ You sell through OTAs and want one dashboard keeping every channel's availability honest.
• ✅ You want 24/7 support and a team that actively helps you migrate, free.

Proof it works

Secret Food Tours runs on TicketingHub in 120 cities and has stayed for more than 10 years — proof the platform scales in exactly EzTix's old niche, and that operators stay. Lions Water Adventure Park grew profits 400% in a year with TicketingHub, and Egypt's Sound and Light Shows grew ticket sales over 500% after switching platforms. "Less abandoned checkouts through its ease of use." — Chris G., day tour operator, Capterra.

FAQs about switching from EzTix

I still have EzTix bookings and customer data — can you help me recover them?

Yes, where you still have access. We can help you rebuild your product catalogue and re-import customer records even if EzTix itself is no longer reachable — get in touch and our team will walk through what's recoverable, so you don't lose your guest list along with your old platform.

Is TicketingHub more expensive than EzTix was?

We can't compare directly since EzTix never published its pricing. What we can say is what protects your budget: TicketingHub's 3% per online booking, no setup fee, no monthly fee model is public and won't change without notice — you always know your cost before you sell.

How fast can I get back to taking bookings?

Minutes, not weeks. Your first product can be live in minutes once your details are set up, and our team prioritises fast migrations for operators moving off a platform that's no longer operating.

Every day offline is bookings lost for good

Guests looking for a food tour tonight will book with someone — make sure it's you. Setup is free, our team walks you through migration of products, availability and customer records, and your first product can be back on sale in minutes. With no fixed fees, getting started costs nothing until the bookings come in.