Turers Integration

Booking tours where travellers already chat

Search for tours online and you are bombarded with ads, pop-ups and too much information. Turers takes a different route: it lets travellers find and book tours inside Facebook Messenger — the chat app nearly two billion people already use to talk to friends and, increasingly, to businesses. No new app to install, no cluttered results page; just a conversation that ends in a booking.

For a tour or activity operator, that is a genuinely different shelf to be on. Most OTAs compete for the same search-engine traffic; a Messenger-based guide reaches travellers in the messaging apps where they spend far more of their day. Connected through TicketingHub, those conversational bookings flow into the same dashboard as everything else you sell.

What is Turers?

Turers is a tour booking guide built on Facebook Messenger. Travellers use it to search for tours by location, date and type of tour, then complete the booking without ever leaving the app. It is aimed at people who want to find group tours and book them without the clutter of conventional travel sites.

Because it lives inside Messenger, Turers is naturally suited to mobile-first travellers — the growing group who plan trips entirely on a phone and prefer chatting to filling in forms.

How the integration works

TicketingHub is a booking and ticketing platform for tour, activity and attraction operators: a booking widget for your own website, a dashboard for your team, and a channel manager that distributes your live inventory to third-party channels. Turers connects as one of those channels:

• When a traveller asks Turers about your tour, the dates and spaces offered reflect your real-time TicketingHub availability — the same pool your website and box office sell from.
• A tour booked through Messenger drops into TicketingHub like any direct booking, appearing on the same manifests with no re-keying.
• One shared calendar across all channels means a seat sold in a chat can never also be sold on your website.
• Channel reporting shows exactly what Turers contributes alongside your other sales channels.

Messaging-first booking is part of a broader shift in how travel gets bought. Travellers increasingly discover experiences through social feeds and recommendations from friends — both of which live a tap away from Messenger. A channel that meets them there shortens the path from "this looks fun" to a confirmed seat, and every step removed from a mobile booking journey is a step where fewer customers drop off.

Who gets the most from Turers

Group tour operators

Turers is built around finding group tours, so operators running scheduled group departures — walking tours, day trips, multi-stop excursions — map directly onto what its users are searching for by location, date and tour type.

Operators chasing younger, mobile-first travellers

If your marketing already leans on social media, a booking path that lives inside Messenger closes the loop: the same audience you reach with content can move from interest to booked seat without switching apps, which is where most mobile funnels leak.

Operators testing conversational commerce

Chat-based selling is an emerging channel, and Turers offers a low-risk way to trial it. Because TicketingHub automates the availability and booking flow, the test costs you setup effort — not a new daily routine for your team.

How to connect

Turers connects through TicketingHub's standard channel setup, managed from your supplier dashboard:

• Add a wholesale rate to the products you want available through Turers.
• Create Turers as a reseller and assign the rate to their account.
• Create a channel, add the permitted products, save the credentials and share the access token.
• Verify the connection with a test booking and confirm a pending order shows in your dashboard with the reseller name attached.

If you would like help, contact TicketingHub support or your account manager and we will enable the channel together.

Frequently asked questions

Do my customers need a special app to book through Turers?

No — that is the appeal. Turers runs inside Facebook Messenger, which most travellers already have. They search, chat and book in the app they use every day.

How do travellers find tours on Turers?

By searching within the Messenger experience for location, date and type of tour. Your listed products appear where they match, offered with your live availability.

Is a chat booking as reliable as a website booking?

Operationally it is identical once it reaches you: the booking arrives in your TicketingHub dashboard with its details recorded, counted against the same availability as every other channel. Your guides see one manifest per departure, whatever mix of channels filled it.

What does Turers cost an operator?

Any commission or terms are agreed directly between you and Turers. TicketingHub's channel manager handles the technical connection; ask our team about terms for channel bookings.

Can I limit which tours are sold through Messenger?

Yes. The Turers channel only sells products you explicitly add to it, so you can start with a subset and expand if the channel performs.

How do I know if the channel is worth keeping?

TicketingHub's channel reporting answers that directly: you see the bookings and revenue Turers generates next to every other channel. Because the connection runs itself once set up, even a modest stream of extra bookings usually justifies leaving it on.

Curious whether conversational booking suits your tours? Book a free TicketingHub demo and we will talk it through.