Project Expedition
Boost your sales effortlessly: TicketingHub and Project Expedition integration allows quick, easy growth in sales with just a few clicks.
What is Project Expedition?
Project Expedition is an online travel marketplace that helps travellers discover and book tours, activities and shore excursions around the world. Whether someone is after an outdoor adventure, a food walk or a skip-the-line museum ticket, the platform makes it easy to browse experiences by destination and book in a few clicks. New experiences are added regularly, so there is always something fresh to explore.
The marketplace works with reputable providers known for high-quality offerings, and it has built a particularly loyal following among North American travellers. Its selection of shore excursions also makes it a familiar name with cruise passengers looking to book independent excursions in port.
Why put your tours on Project Expedition?
Every operator wants to sell more tickets, but getting them in front of the right people is hard — especially if your brand is not yet well known or your marketing budget is limited. A marketplace listing solves the visibility problem: your products appear in front of travellers who are already searching for things to do in your destination, with buying intent and dates in hand.
Historically, the catch was administration. Another sales channel used to mean another extranet to log into, another calendar to update by hand and another inbox of bookings to copy into your own system. That is precisely the work the TicketingHub integration removes.
With the channel manager doing the housekeeping, the real question stops being "can we handle another channel?" and becomes "is this audience right for our products?" — a much better question to be asking.
What the channel manager does
TicketingHub connects Project Expedition as a managed sales channel, which means:
- Instant connection — your live availability is shared with the marketplace, so it always sells from your real calendar.
- No overbookings — when a departure fills, it closes on Project Expedition and every other channel at the same moment.
- One place to look — marketplace bookings drop into the same dashboard and manifests as your direct and in-person sales.
- Channel-level reporting — see exactly how many bookings and how much revenue each channel generates.
Commission terms are agreed between you and the marketplace; TicketingHub's job is to make the operational side invisible.
Getting set up
Marketplace channels are enabled with help from our team — contact your account manager or support and tell us you would like to sell through Project Expedition. On your side, the dashboard flow is the standard one for any reseller channel: add a wholesale rate to the relevant products, create a reseller profile, then create a channel with the products you want listed.
Before going live, run a test booking through the marketplace and check that it appears under Orders in TicketingHub with the reseller name attached. If it does, the connection is verified and you are ready for real customers.
How operators use it
Shore excursion operators in port cities
Cruise passengers increasingly book excursions independently rather than through the ship. If you run tours in a port destination, a Project Expedition listing puts you in front of that audience, while TicketingHub keeps your limited departure capacity accurate to the minute — vital when a single ship day can fill an entire schedule.
Independent operators building an international audience
If most of your bookings today come from domestic marketing, a marketplace with a strong North American following opens a second market without a second office. You keep operating exactly as before; the bookings simply arrive from further afield.
Topping up shoulder-season dates
Marketplace demand follows travellers' itineraries, not your promotional calendar. Operators often find that channel bookings smooth out the sharp peaks and troughs of direct demand, putting extra guests on dates that would otherwise run below capacity.
Frequently asked questions
Do I need to manage a separate calendar for Project Expedition?
No. The channel sells from the same live availability as your website widget and your other channels. Update capacity once in TicketingHub and every channel reflects it.
How do bookings from the marketplace reach me?
They arrive automatically in your TicketingHub dashboard, appear on the day's manifest and are tagged with the channel name. There is nothing to download, forward or re-type.
Can I list only some of my products?
Yes — a channel contains only the products you add to it. Many operators start with one or two proven tours and expand the listing once the channel proves itself.
Who sets the price and commission?
You control your retail pricing in TicketingHub, and commercial terms for the listing are agreed directly between you and Project Expedition, as with any reseller relationship.
What happens if a guest cancels?
Cancellations flow through the channel manager, and the freed space goes straight back into your live availability for any channel to sell. Refund policies follow the terms of your agreement with the marketplace.
Is a marketplace worth it for a small operator?
Often the smaller the operator, the bigger the benefit: you gain distribution reach that would otherwise require a marketing team, and because everything lands in one dashboard, the extra channel adds no meaningful admin.
How do I know whether the channel is performing?
Every Project Expedition booking is tagged with the channel name in TicketingHub, so its contribution shows up plainly in your reporting — bookings, revenue and product mix — and you can compare it against your other channels on equal terms.
Book a quick demo and see how a Project Expedition listing would run alongside your direct bookings.
