Civitatis Integration
TicketingHub's Cloud Booking software for attractions, tours, and activities. Seamlessly integrates with OTA's like Civitatis. Manage bookings effortlessly.
The Spanish-speaking travel market is enormous, loyal, and underserved by the big English-first marketplaces. Civitatis is where much of it books tours and activities — and if your products aren't visible there, you are invisible to a large share of travellers from Spain and Latin America. Connecting Civitatis through TicketingHub's channel manager puts your live availability on that shelf while every booking flows back into the one dashboard you already use.
What is Civitatis?
Civitatis is a tour and activity distribution platform offering activities, day trips, and guided tours in dozens of countries worldwide, with a catalogue covering major tourist destinations across Spain and far beyond. It is the reference booking site for Spanish-speaking travellers: the interface, the reviews, and — crucially — the guided experiences themselves are oriented to Spanish speakers, which is exactly why that audience books there rather than on generic marketplaces.
For an operator, that makes Civitatis less a duplicate of the OTAs you already use and more a doorway to a different source market. A walking-tour company in Rome or a museum in Amsterdam doesn't just get 'more OTA coverage' by listing there; it gets travellers it was not reaching at all.
How the channel manager keeps it sane
TicketingHub's channel manager can sell your excursion, activity, zoo, or attraction on all connected booking sites at the same time — Civitatis included. All channels draw on one pool of live availability: when a booking is made anywhere, when you close a date for sale, or when you make bulk changes to your ticket inventory, every connected site updates in real time.
- Sell your tours and activities across channels from one place
- All bookings — online, in-person, and wholesale — land in one dashboard
- Availability stays consistent on every site, automatically
- No overselling, because there is no second calendar to drift
Your operations team sees Civitatis bookings on the same manifest as direct bookings, with the channel tagged, so reporting by source is automatic.
Where it fits: three operator stories
European operators courting Spanish and Latin American visitors
Spain, Mexico, Argentina, Colombia — these are major outbound markets whose travellers overwhelmingly prefer to book in Spanish. A Paris cruise operator or a Florence food tour listing on Civitatis becomes bookable, readable, and reviewable for that audience without translating its own website or hiring Spanish-speaking sales staff.
Operators in Spanish-speaking destinations
If you run tours in Seville, Mexico City, or Cusco, Civitatis is often the first place your domestic and regional customers look. Live-synced availability means their peak-season demand never collides with your direct sales — both draw from the same seat pool.
Attractions balancing multiple marketplaces
A zoo or monument already listed on two or three OTAs can add Civitatis without adding admin. Each marketplace is one more channel on the same inventory; closing a maintenance day once closes it everywhere, and the dashboard shows which channel actually sells.
How to connect
In TicketingHub the OTA pattern is consistent: add a wholesale rate to the products you want to distribute, create a reseller record for the OTA, then create a channel listing the products it may sell and share the channel credentials with the partner. For Civitatis, ask your TicketingHub account manager or support to enable the channel and confirm the current steps on the Civitatis side.
Then verify: make a test booking on the Civitatis side up to the passenger-details step, and check TicketingHub's Orders screen for a pending booking carrying the reseller name. When it appears, the connection is live and syncing.
Frequently asked questions
Is Civitatis useful if my tours run in English?
Often yes — many activities (tickets, cruises, attractions) are language-neutral, and Civitatis also lists experiences suited to international visitors. Guided tours specifically in Spanish perform best with its audience, so operators who can offer a Spanish-language departure gain an edge.
Does Civitatis replace Viator or GetYourGuide?
No — it complements them. Its strength is the Spanish-speaking source market, which the English-first marketplaces reach less well. Most operators run several channels side by side from the same TicketingHub inventory.
How are commissions handled?
Commission terms are agreed between you and Civitatis directly. TicketingHub's job is the plumbing: live availability out, bookings in, everything recorded.
Can I control which products Civitatis sells?
Yes. The channel you create contains exactly the products the partner may sell, and you can adjust it at any time.
What happens when a tour sells out?
The departure closes on Civitatis and every other channel the moment the last place sells — wherever it sells. Overbooking isn't possible, because all channels share one live inventory.
Do I need to translate my content into Spanish?
The marketplace presents listings to its audience in its own environment, so your products become discoverable to Spanish-speaking travellers without you rebuilding your website in Spanish. If you can also run Spanish-language departures or provide Spanish tour notes, you will convert that audience better — but it is not a prerequisite for listing.
Is Civitatis worth it for attractions rather than guided tours?
Yes. Entry tickets, cruises, and shows are language-light products that travel well across markets — a Spanish-speaking family needs no translation to visit an aquarium. For guided products, demand concentrates on Spanish-language departures, so attractions often see the broadest immediate uplift.
Ready to open the Spanish-speaking market without opening a second booking system? Schedule a demo and we'll show you how.
